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Short guides for the things customers ask most.

Getting started

Connecting to your server with SSHYour server's address, username and password are on its page in the dashboard, under Access. Press Show password to reveal the password; it is never sent by ema...
Connecting to a Windows serverWindows servers are reached with Remote Desktop, not SSH.

Servers

Reinstalling a serverReinstall on the server page erases the disk and installs a fresh operating system of your choice. The IP address stays the same; a new password is generated; y...

Billing

Paying by InstaPay or walletOpen the invoice from Invoices, choose Transfer, and the page shows where to send the money. After you transfer, enter the transaction reference from your recei...

Network

Using the firewallEvery server has a firewall you control from its page. With inbound filtering on, nothing reaches the server except the login port (22, or 3389 on Windows), pin...

Backups

Snapshots and backups: which one whenA snapshot is a point in time of the disk, kept on the same machine. It is taken in seconds and rolled back in seconds, which makes it the thing to do right bef...

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